Privacy Policy

Last Updated: March 26, 2026

Pet Tracks respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or otherwise interact with our services.

1. Information We Collect

We may collect the following types of information:

• Your name and email address
• Your pet’s name, photo, and other details you submit
• Order information, including package selection and song details
• Communications you send to us by email or through our website
• Basic website or device usage information collected through standard analytics or site tools

2. How We Use Your Information

We use your information to:

• Process and fulfill your order
• Create and deliver your custom songs and album artwork
• Communicate with you about your order
• Provide customer support
• Improve our website, services, and customer experience
• Maintain business records and help prevent fraud or misuse

3. Payment Processing

Payments are processed securely through third-party payment providers such as Stripe. Pet Tracks does not store your full credit card information on its own servers. Payment information is handled by Stripe in accordance with Stripe’s own privacy and security practices.

4. How We Share Information

We do not sell your personal information. We may share information in limited circumstances, including:

• With service providers that help us operate our business, such as payment, hosting, storage, or email providers
• When necessary to provide our services and fulfill your order
• To comply with legal obligations, enforce our policies, or protect our rights

5. Pet Photos and Submitted Content

In order to create your order, we may collect and store pet photos, pet names, and related submission details you provide. Our use of created content and submitted materials is also governed by our Terms & License Agreement.

6. Data Retention

We retain information for as long as reasonably necessary to operate our business, fulfill orders, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

7. Data Security

We take reasonable steps to help protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us if you would like to update or correct your contact information, or if you have questions about the information you have submitted to us.

9. Third-Party Services

Our website and services may rely on third-party providers, including payment processors, website tools, hosting services, analytics tools, and email platforms. Those third parties may collect or process data according to their own policies.

10. Children’s Privacy

Our services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

11. Changes to This Privacy Policy

Pet Tracks may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at pettracksco@gmail.com.